How long after placing my order will it ship?

Orders ship within 24-48 hours of payment. However, things such as product availability may delay shipment.

How can I make a change to an existing order that has not been shipped?

If you have not already received a confirmation email with tracking information, please email with your name, email, mailing address, and any changes you need to make to your order. Changes

Where can I find Bo products in the US?

Please visit our store locator at

My device is autofiring. What should I do?

Remove the cap, and clean the inside of the device. Make sure any juice that may have leaked into the device is cleaned out.

Why is the light on my device blinking?

A blinking light during inhalation indicates that the Cap is not making contact with the device. If this is the case, slightly adjust the contacts on the Cap and device to ensure that they are making proper contact with one another.

Why is my device not charging?

Check to see if your charger and device are properly cleaned. If the problem persists, please contact

How do I clean my device?

There are various ways to clean your Bo device, but the most efficient would be to use a dry cotton swab to clean the inside of the device where the caps should be inserted.

Why do my caps taste burnt?

Caps often taste burnt because the coils are not primed. Try to take a hit of the cap without it being inserted into the Bo. If the problem persists, please contact

What flavors are offered in the US?

Currently, our flavors include Kiwiberries Ice, iSee Mint, Jelly, Mango, and Tobacco

What nicotine levels do you offer?

Bo Pods come with 35 mg nicotine juices that satisfy your nicotine cravings perfectly.

Can I return my device?

Please contact the store that you purchased your Bo device from for their return policy. If a return cannot be resolved with the store, please contact

What is the warranty for the device?

You have 60 days to return or exchange your Bo device.

How can I exchange my Bo device?

Please email us at so that we can get you started on your exchanging process.